ACGREET TechniciansACGREET TechniciansClear guidance for service charges, parts, follow-up visits and warranty coverage.
Inspection, diagnosis and visit charges are generally non-refundable once a technician has visited, inspected or spent time on the job.
A refund may be reviewed if payment was collected for work that was not performed, a duplicate payment was made, or a confirmed booking was cancelled before dispatch.
Warranty applies only when confirmed in writing, invoice or service message. Coverage depends on service type, parts used, site condition and whether the fault is related to the original work.
Warranty does not cover misuse, new faults, water or voltage damage, third-party repairs, customer-supplied defective material, blocked access, hidden leakage, structural movement or normal wear and tear.
Parts may carry supplier or manufacturer warranty where available. ACGREET Technicians can help coordinate, but manufacturer terms and replacement decisions remain with the supplier or brand.
Contact us with your name, phone number, service date, invoice or message reference, photos if available, and a clear description of the issue.